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8719265

Domestic Appliance Repairs in Nottinghamshire

Coronavirus Information

Updated: Tuesday 27th of October 2020

Service status: Normal, appointments available.

This page contains important information for the safety of all our customers and engineers during this time of great upheaval and uncertainty.

As the coronavirus COVID-19 situation develops, we'd like to tell you about the steps we're taking to ensure the safety of our customers, employees, suppliers and trade partners to help prevent the spread of the virus.

We take our role in the local community seriously and we are following guidance issued by the government, health authorities and we will update our policies and procedures in line with the latest advice.

Engineer Visits

Please read the following information carefully so your repair goes as smoothly as possible.

We are prioritising our engineers efforts on the most critical consumer groups ( the vulnerable, over 70s, NHS & key workers ) and the critical appliance categories of washing machines, refrigeration, and cooking appliances.

As a duty of care to our engineers, other customers and local community, if anybody in your property where an appliance needs repairing is self-isolating as a result of Coronavirus you must notify us as we will be unable to visit you until the isolation period is over.

Anyone calling our office to book a service visit will be asked whether they or anyone else in the property (or anyone they have been in contact with) has Coronavirus symptoms or a positive test result ahead of each booking.

For service visits that can go ahead, our engineers are carrying hand sanitiser and will thoroughly wash their hands at the start and end of each visit. For repairs that were booked in advance, the engineer may call you to ensure you are still comfortable with the visit going ahead. The engineer may also wish to discuss the following requirements with you to ensure the visit can go ahead safely:

Office & Call Booking

As a result of coronavirus we may be running with reduced staff with some staff working from home where possible. During busy periods, this may sometimes cause delays answering your calls.
Should all our team members be engaged, please leave a message including your name, contact number and the appliance type and fault, a member of our team will call you back usually within 15 minutes during business hours or at the start of the following business day.

Office open: Mon-Fri: 8am - 6pm Sat: 9am - 1pm
We accept Visa Debit card payments
We accept Mastercard payments
We accept Visa card payments
We accept American Express card payments